Modernize Your Inspections.
Accelerate Every Rectification.
- Conduct a comprehensive defect inspection on-site
- Record unlimited defect items and photos under a single case
- Generate a professional PDF report the moment you finish
- Homeowners to track rectification status in real-time anytime.
Generate Reports Instantly
Eliminate manual entry. Capture defects on-site and instantly generate branded PDF reports.
Total Transparency, Zero Stress
Secure portal lets owners track property progress from open to closed.
Full Project Oversight
Track progress, identify bottlenecks, ensure every unit is defect-free efficiently.
Update Progress w/o App
Contractors upload photos via secure links to close cases instantly.
Features
Flexible Quota Management
Purchase cases as you go. Perfect for managing seasonal demand without high monthly overheads.
Instant PDF Report
Generate comprehensive, professional defect reports the second the inspection ends—no more late-night data entry.
App-Free Subcontractor Access
Send secure links to contractors. They update progress via the mobile web, meaning you don't have to chase them for updates.
Custom Company Branding
Every PDF and web portal features your logo and colors, making your firm look like a premium, tech-forward market leader.
Multi-User Team Sync
Allow multiple inspectors to work on the same account while you oversee all activity from a central dashboard.
Automated Delivery
Instantly send reports and secure access links to homeowners via WhatsApp and Email upon case submission.
Real-Time Quota Tracking
Never get caught off guard; see exactly how many cases you have left in your balance at a glance.
Automated Status Transitions
Items automatically move from "Open" to "Closed" once the subcontractor uploads the fix, keeping your records updated 24/7.
Case History Log
A full audit trail of every change made to a defect, providing you with legal protection and accountability.
Live Progress Dashboard
Watch your home’s rectification journey in real-time through a dedicated, easy-to-read web portal.
Secure Password Protection
Your property’s data is private. Access your report only through a unique, encrypted, and password-protected link.
Side-by-Side Comparisons
View "Before" photos from the inspection next to "After" photos from the contractor to verify the quality of work.
Instant Report Access
Download the official, professional PDF version of your inspection report anytime, anywhere.
No App Required
Access all updates and reports through your mobile or desktop browser, no need to clutter your phone with another app.
Type-by-Type Breakdown
View defects organized by defect type, making it easy to track issues and monitor rectification progress efficiently.
Timestamped Evidence
Every photo and update is timestamped, creating a reliable timeline for your home’s warranty records.
Direct Status Visibility
See exactly which items are "Open," "In Progress," or "Closed" without having to call the developer for updates.
Real-Time Notifications
Receive instant WhatsApp and email updates whenever defect items are successfully rectified or marked as completed.
Project References
1. What exactly does "1 Credit" cover?
One credit equals one full case report. It covers the entire journey for one property, from the first photo taken to the final defect being closed by a contractor.
2. How many defects can I record per case?
There is no limit. You can record as many defect items and upload as many photos as necessary to be thorough, all within a single case credit.
3. Can I add more defect items after I submit the report?
No. Once a report is submitted for generation, the defect list is finalized and locked. This ensures that the PDF report and the Live Link shared with the Homeowner and Developer remain an accurate, unchangeable record of the initial inspection.
4. What if I missed a defect and already submitted the report?
Since reports are locked for data integrity, any additional defects found after submission would typically require a new case (supplementary report). We recommend using the “Draft” mode to ensure all items are captured before final submission.
5. Can I still edit the status of an item after submission?
Yes. While you cannot add new defect items, the existing items are “Live.” Subcontractors can update them from “Open” to “Closed” by uploading rectification photos via the web link.
6. When is the credit actually deducted?
A credit is deducted when you initiate the case. You have full freedom to add unlimited items until you choose to “Submit & Generate” the final report.
7. Is there a limit on photos per defect?
No. We encourage high-detail reporting. You can take multiple angles of a single defect to provide clear instructions for the contractor—all included in your case credit.
8. Does the "Live Link" for subcontractors cost extra?
No. The secure web portal for subcontractors and homeowners to track the locked list of defects is included in the initial case credit.
9. Can I buy credits in bulk?
Yes. We offer tiered packages. Buying in bulk reduces your cost per property, which is ideal for large-scale development projects.
10. How long does a case stay active?
The case stays active in your dashboard until every item has been marked as “Closed,” providing you a complete history of the rectification process.
1. Do I need to download an app to see my report?
No app download is required. You can view your report and track progress directly through your web browser. Our portal is fully optimized for mobile devices, giving you the convenience of a “native app” experience without using up any storage on your phone.
2. How do I access my property’s live dashboard?
Your inspector will provide a unique, secure web link and a private password. Simply tap the link on your smartphone to see the real-time status of your home’s rectification.
3. How do I know the "After" photos are actually from my home?
The system creates a side-by-side comparison. Every “After” photo is tied directly to the specific defect’s “Before” photo and location (e.g., Master Bedroom), ensuring total transparency and verification of the repair.
4. Can I view the report on the go?
Yes! The web portal is designed for mobile-friendly viewing. Whether you are at work or on the move, you can check the latest updates on your phone with the same ease as scrolling through a social media feed.
5. Why is the defect list "locked" once I receive the link?
To protect you and the developer, the list is finalized upon submission. This ensures the report is a professional, tamper-proof document of the property’s condition at the time of inspection, serving as a reliable “Single Source of Truth.”
6. What if I find a new defect after the report is submitted?
Since the original report is locked for data integrity, any new issues found later will require a supplementary inspection. This ensures that every report remains an accurate, timestamped record for warranty purposes.
7. How do I get a formal copy for my records?
Inside your mobile-friendly web portal, there is a “Download PDF” button. You can save the full, professional report to your phone or computer at any time for your permanent digital archive.
8. Is my property data and privacy protected?
Security is our priority. Your property data is hosted on encrypted servers, and access is strictly limited to those with the unique link and password provided by the inspector.
9. What do the "Open" and "Closed" statuses mean?
- Open: The defect has been recorded and is awaiting repair.
- Closed: The subcontractor has uploaded a photo of the fix, and the item has been officially resolved.
10. Do I have to pay to use the tracking portal?
No. This service is provided to you by your property inspection company or developer as part of their commitment to a high-quality, transparent home-buying experience.
How IT Works
Step 1: On-Site Audit
Open a case to conduct a defect inspection, capturing unlimited defects and photos with industrial-grade precision.
Step 2: Lock & Generate
Finalize the audit to generate a branded PDF report. A secure access link and unique passcode are automatically generated and displayed on the report cover page.
Step 3: Handover to Owner
The system instantly delivers the report to the homeowner via WhatsApp and Email, officially completing the inspection mission.
Step 1: Receive & Review
Receive defects report via WhatsApp/Email. Review the findings and the secure access credentials provided on the cover page.
Step 2: Authorize Access
Pass the report (or the link/passcode) to the Developer / Subcontractor to initiate the rectification process.
Step 3: Monitor Progress
Use DeFix Inspection secure portal (active for 180 days) to track real-time updates as the developer’s team fixes each item.
Step 1: Access Case
Receive the DeFix Inspection report from the homeowner and use the credentials on the cover to access the digital dashboard.
Step 2: Delegate to Subcons
Assign specific defect items to the relevant subcontractors by sharing the secure web link.
Step 3: Track Compliance
Monitor the progress of all subcontractors through the dashboard to ensure the homeowner's defects are resolved efficiently.
Step 1: Receive Tasks
Access the assigned defect list provided by the Developer via the secure web link (no app download required).
Step 2: Repair & Upload
Complete the repair on-site and immediately upload the "Fixed" photo directly through the mobile-friendly portal.
Step 3: Notify Completion
Submit the fix to mark the item as "Closed," instantly notifying both the Developer and the Homeowner that the work is finished.
FAQs
For Inspection Providers
1. What exactly does "1 Credit" cover?
One credit equals one full case report. It covers the entire journey for one property, from the first photo taken to the final defect being closed by a contractor.
2. How many defects can I record per case?
There is no limit. You can record as many defect items and upload as many photos as necessary to be thorough, all within a single case credit.
3. Can I add more defect items after I submit the report?
No. Once a report is submitted for generation, the defect list is finalized and locked. This ensures that the PDF report and the Live Link shared with the Homeowner and Developer remain an accurate, unchangeable record of the initial inspection.
4. What if I missed a defect and already submitted the report?
Since reports are locked for data integrity, any additional defects found after submission would typically require a new case (supplementary report). We recommend using the “Draft” mode to ensure all items are captured before final submission.
5. Can I still edit the status of an item after submission?
Yes. While you cannot add new defect items, the existing items are “Live.” Subcontractors can update them from “Open” to “Closed” by uploading rectification photos via the web link.
6. When is the credit actually deducted?
A credit is deducted when you initiate the case. You have full freedom to add unlimited items until you choose to “Submit & Generate” the final report.
7. Is there a limit on photos per defect?
No. We encourage high-detail reporting. You can take multiple angles of a single defect to provide clear instructions for the contractor—all included in your case credit.
8. Does the "Live Link" for subcontractors cost extra?
No. The secure web portal for subcontractors and homeowners to track the locked list of defects is included in the initial case credit.
9. Can I buy credits in bulk?
Yes. We offer tiered packages. Buying in bulk reduces your cost per property, which is ideal for large-scale development projects.
10. How long does a case stay active?
The case stays active in your dashboard until every item has been marked as “Closed,” providing you a complete history of the rectification process.
For Homeowners
1. Do I need to download an app to see my report?
No app download is required. You can view your report and track progress directly through your web browser. Our portal is fully optimized for mobile devices, giving you the convenience of a “native app” experience without using up any storage on your phone.
2. How do I access my property’s live dashboard?
A unique, secure web link and a private password will be sent directly to you via WhatsApp and Email as soon as the inspection is submitted. Simply tap the link on your smartphone to see the real-time status of your home’s rectification. Please be noted that the link will stay active for your access for a period of 180 days, after which it will be disabled.
3. How do I know the "After" photos are actually from my home?
The system creates a side-by-side comparison. Every “After” photo is tied directly to the specific defect’s “Before” photo and location (e.g., Master Bedroom), ensuring total transparency and verification of the repair.
4. Can I view the report on the go?
Yes! The web portal is designed for mobile-friendly viewing. Whether you are at work or on the move, you can check the latest updates on your phone with the same ease as scrolling through a social media feed.
5. Why is the defect list "locked" once I receive the link?
To protect you and the developer, the list is finalized upon submission. This ensures the report is a professional, tamper-proof document of the property’s condition at the time of inspection, serving as a reliable “Single Source of Truth.”
6. What if I find a new defect after the report is submitted?
Since the original report is locked for data integrity, any new issues found later will require a supplementary inspection. This ensures that every report remains an accurate, timestamped record for warranty purposes.
7. How do I get a formal copy for my records?
Inside your mobile-friendly web portal, there is a “Download PDF” button. You can save the full, professional report to your phone or computer at any time for your permanent digital archive.
8. Is my property data and privacy protected?
Security is our priority. Your property data is hosted on encrypted servers, and access is strictly limited to those with the unique link and password provided by the inspector.
9. What do the "Open" and "Closed" statuses mean?
- Open: The defect has been recorded by your inspector and is currently awaiting repair by the relevant contractor.
- Closed: The subcontractor has uploaded a photo of the fix and marked the item as resolved.
Note that the “Closed” status is updated by the contractor once they complete their work, pending final verification by the developer’s representative. It is recommend that homeowners consult directly with the developer regarding the final quality and official sign-off of the fixed defects.
10. Do I have to pay to use the tracking portal?
No. This service is provided to you by your property inspection provider as part of their commitment to a high-quality, transparent home-buying experience.